Accessible support
How can we help you?
Accessible assistance and support in Colombian Sign Language for every PeliSeñas user.
Help categories
Choose a topic to find answers or submit a request.
Account and access
Registration, sign-in and password recovery.
Plans and payments
Mercado Pago, active plans, billing and refunds.
Technical support
Video errors and website or app performance.
Accessibility
Captions, Colombian Sign Language, contrast and keyboard navigation.
Content
Request films or short films, or report corrections.
Organizations
Educational agreements, partnerships and collaborations.
Other ways to contact us
You can also reach us through these channels.
Online chat
Available Monday to Friday
Video in Colombian Sign Language
Send your message in sign language